1. Only products in their original packing (unopened and undamaged) may be returned for refund within two (2) weeks from the date of purchase indicated on the official receipt.
2. In any event, no refunds shall be given if the product(s) is/are purchased using gift vouchers/under promotion/ as a free gift.
3. In cases where an allergic reaction develops and such allergy is verified in writing by Clinic physician to be caused solely by the use of the product(s) purchased, or the said product(s) is/are found to be unsuitable for use by the customer due to other medical reasons (written verification by a Clinic physician required), a full refund will be given provided that the relevant product(s) is/are returned within two (2) week.
4. Customer may opt to exchange the purchased product for another product of a higher value and pay for the difference.
However, no cash shall be refunded should customer opt to exchange purchased products for another product of a lower value.
5. Products that have been used or are not in their original and undamaged packing are strictly non exchangeable.
6. Products can only be exchanged if there is a defect or dispensed wrongly, within one (1) month from the date of purchase with original official receipt.
7. In any event, no exchange shall be granted if the product(s) is/are purchased using gift vouchers/under promotion/ as a free gift.
8.Shipping/delivery cost associated with the return/exchange of the product will not be covered by derma-Rx.
9. Any refund given shall be subject to deduction of all applicable credit card and bank charges and admin fees.
10. Any request for exchange / refund must be accompanied by the original receipts.